Refund policy

Refunds & Returns

At Gifty NZ, we take pride in crafting each item with care and attention to detail to ensure your complete satisfaction. As such, all of our products are custom-made to meet your specific preferences and requirements.

Refund & Replacement Policy: Due to the personalized nature of our products, we can only offer refunds or replacements in the event that an item is damaged upon receipt. We understand that receiving a damaged item can be disappointing, and we are committed to resolving the issue promptly.

Proof of Damage: In order to process a refund or replacement, we require proof of the damage. This may include clear photographs of the damaged item, as well as any relevant packaging or documentation. Please ensure that all evidence provided clearly shows the extent of the damage.

How to Initiate a Refund or Replacement: If you believe that your item has been damaged during transit or upon delivery, please contact our customer service team within [number of days] days of receiving your order. You can reach us via [contact information]. Our dedicated team will guide you through the process and assist you in obtaining a refund or replacement for your damaged item.

Additional Information:

• Refunds will be issued via the original method of payment.
• Replacements will be processed as soon as possible, subject to product availability.
• We reserve the right to refuse refunds or replacements if the damage is deemed to be the result of misuse or mishandling.

Contact Us: If you have any questions or concerns regarding our Refunds & Returns policy, please don't hesitate to get in touch with us. Our customer service team is here to help and will gladly address any inquiries you may have.

Thank you for choosing Gifty NZ. We appreciate your understanding and support.

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